How we work
A five-stage implementation model, with agreed goals and measurement from day one.
From the first visit to a measured operation
Diagnosis
We visit your institution, measure the current operation, and pinpoint where money and time are being lost.
Design
We define scope, staff, KPIs, and goals together with you.
Implementation and integration
We bring in the staff and the platform, and integrate with your current team.
Operation with KPIs
We run the day-to-day operation and you see the results in real time.
Continuous improvement
We review the indicators every month and make adjustments to keep improving.
Service models
Full operation
We take on the entire process: staff, platform, supervision, and KPIs.
Partial operation
We run part of the process, such as the central warehouse or the night shift.
Platform only
Your staff operates with TCSalud, and we provide support and implementation.
Integrating with your team
The transition is planned together with your HR department. We review every role, define who joins the operation, who gets trained, and who returns to care-related tasks, rolling it out in stages so the service never stops.
What you can expect
A single Logytec point of contact for your institution
Agreed-upon KPIs, visible in real time
Monthly report with results and actions
Trained and supervised staff
Data handled in compliance with Law 1581 of 2012
Where is your support operation losing money?
Schedule a free diagnosis: we visit your institution, measure performance, and deliver a report with concrete opportunities.