Intrahospital logistics: 6 KPIs to measure porters and supply distribution
What isn't measured doesn't improve: six KPIs to know whether your clinic's patient transfers and supply distribution are working.
By Logytec TeamOctober 15, 20261 min read
Internal logistics rarely shows up on management dashboards, yet it affects every department: a delayed transfer postpones an exam, and a missing supply pulls nursing staff away from their work. These six indicators put real data behind the problem.
The six indicators
Response time: from the request until someone picks it up.
Transfer or delivery time: from pickup until completion.
On-time target compliance: percentage of requests handled within the agreed time.
Requests by department and time slot: to size shifts accurately.
Incidents: breakdowns, delays, cancelled requests and their causes.
Department satisfaction: a short survey after each service.
How to start measuring
The first step is making sure every request is logged, with time and priority. Phone calls and scattered messages leave no data behind. With digital records, the indicators generate themselves and the coordinator sees in real time where the bottleneck is.
How we do it
With our in-hospital logistics service, departments request transfers and supplies through the TCSalud platform, which assigns, measures and triggers alerts when the target time is exceeded. Discover the TCSalud platform or request a free assessment.
